Your Privacy Is Our Responsibility

winbet 365 collects only the information that is necessary to provide services, manage accounts, and process transactions. We do not collect any extra or unnecessary personal information.

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Bank account, bKash, Nagad, Rocket or Upay number (for transactions)
• National ID card or passport details (for identity verification)

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time spent on the site, pages visited, and click data
• Cookie and session data
• Transaction history and a summary of gaming activity

1.3 Information Received from Third Parties

To prevent fraud and verify identity, winbet 365 may work with trusted third-party verification agencies. In such cases, only the necessary information is exchanged, and this is done under a strict confidentiality commitment.

Collected information is used only for specific and legitimate purposes. winbet 365 never sells your information or transfers it to unauthorised third parties.

• Creating and managing accounts
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Providing customer support — via live chat and email
• Ensuring security and detecting suspicious activity
• Improving platform performance and resolving issues
• Meeting legal obligations and resolving disputes
• Personalising services according to your preferences

We send important service-related messages to your email or mobile. Your consent is obtained before sending promotional messages, and you can withdraw that consent at any time.

winbet 365 has put in place industry-standard technical and administrative measures to protect your information. Our entire platform operates with SSL (Secure Socket Layer) encryption, which keeps your personal and financial information secure during transmission.

3.1 Technical Security

• All data transmission is encrypted with TLS/SSL
• Passwords are stored in hashed and salted form — not readable directly
• Firewall and intrusion-detection systems are active at all times
• Regular security audits and vulnerability assessments
• Automatic alert system for suspicious login attempts

3.2 Administrative Security

• Only authorised staff can access personal information
• Staff are bound by data confidentiality agreements
• Logs of data access are recorded and reviewed regularly
• Security training is conducted on a regular basis

However, no method on the internet is 100% secure. We guarantee the highest level of protection, but users should also keep their passwords confidential and notify us immediately if they notice any suspicious activity.

winbet 365 never sells your personal information to third parties for commercial purposes. In the limited circumstances below, necessary information may be shared with specific partners:

• Payment Processors: Minimum financial information is shared with authorised payment services such as bKash, Nagad, Rocket and Upay to complete transactions.
• Identity Verification Services: Trusted verification agencies are used to confirm identity when opening an account.
• Technology Service Providers: Server hosting and cloud service providers — who are bound by strict confidentiality agreements.
• Legal Requirements: Information may need to be provided to comply with a court order or legal obligation.
• Fraud Prevention: Information may be shared with relevant authorities to protect account security.

In each of the above cases, only the minimum necessary information is shared, not the full profile.

Cookies are used on the winbet 365 website. Cookies are small text files stored in your browser that improve your experience of using the website.

5.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional Cookies: For remembering your preferences (such as language and settings).
• Analytics Cookies: To understand which parts of the site are used most — only anonymous statistics are collected.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly, such as staying logged in or completing transactions.

winbet 365 retains your information only for as long as necessary. While your account is active, relevant information is kept. Even after an account is closed, certain information may be retained for a set period in view of legal requirements or the possibility of dispute resolution.

Financial transaction data is kept for a period consistent with financial regulations. Once the set period has passed, data is securely deleted or anonymised.

As a winbet 365 member, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: In certain circumstances you can request that your information be deleted — however, if there is a legal obligation, full deletion may not be possible.
• Right to Restrict Processing: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request a copy of your account information.
• Right to Withdraw Consent: You can withdraw your consent to receive marketing messages at any time.

To exercise these rights, contact our support team via 24/7 live chat or email. We will review the request and respond within a reasonable time.

The minimum age to participate in all casino and betting activities at winbet 365 is 21+. We do not intentionally collect any personal information from anyone under 21. An age verification process is completed at the time of registration.

If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the information. Complying with our Responsible Gaming guidelines is one of our most important commitments.

winbet 365's services are for users in Bangladesh. For the operation of technical infrastructure, information may sometimes be stored on servers in other countries. In such cases, agreements are made with those organisations to ensure data protection standards are met.

Even when data is stored outside Bangladesh, the standards of winbet 365's privacy policy apply everywhere. We ensure that third-party server operators provide protection equivalent to this policy.

winbet 365 may update this privacy policy from time to time. If there are significant changes, a notice will be sent directly to your registered email or on the platform. The "Last Updated" date at the top of the policy is always refreshed to reflect the latest version.

If you continue to use the site after a revised policy is published, this will be considered as your acceptance of the new policy. However, it is recommended that you visit this page regularly. To learn more about other terms of the site, you can visit our About Us page.

Send us any questions, complaints, or requests to exercise your rights regarding this privacy policy through the channels below. The winbet 365 support team is available around the clock to respond in both Bengali and English.